Privacy Policy

1. Information We Collect

To provide you with exceptional care and service, we may collect the following types of information:

• Personal Details – such as your name, phone number, email address, and postal address.

• Appointment Information – including booking dates, services requested, and practitioner notes (when applicable).

• Payment Information – details required to process transactions, collected securely through trusted third-party payment systems.

• Health or Treatment Information – any details you voluntarily share to support your personalized treatments or wellness plan.

• Website & Usage Data – non-identifiable data such as browser type, device information, IP address, and website activity, gathered through cookies or analytics tools to improve your online experience.

 

2. How We Use Your Information

Your information allows us to create a seamless and supportive experience for you. We use it to:

• Schedule and manage appointments.

• Provide high-quality wellness and beauty services tailored to your needs.

• Communicate appointment reminders, confirmations, and follow-ups.

• Respond to inquiries and provide client support.

• Send updates, promotions, or newsletters (with your consent).

• Maintain accurate records in compliance with professional and legal standards.

• Improve our website, services, and client experience.

 

3. Consent

By providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time by contacting us (see Section 8), subject to legal or record-keeping requirements.

 

4. How We Share Information

Your information is treated with respect and confidentiality. We do not sell or rent your personal data. Information may only be shared in the following limited situations:

• Trusted Service Providers: With secure third parties who assist in our operations—such as online booking systems, payment processors, or email platforms. These providers are bound by confidentiality and data protection agreements.

• Legal or Safety Requirements: When disclosure is necessary to comply with legal obligations, court orders, or to protect the safety of our clients, team, or the public.

 

5. Data Security

Santosha Wellness & Beauty takes reasonable precautions to protect your personal information from loss, misuse, unauthorized access, or disclosure.
Digital information is stored on secure, password-protected systems, and physical files (if used) are kept in locked, restricted-access areas.

 

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use our site and improve functionality.
You can disable cookies through your browser settings; however, this may affect some website features.

 

7. Retention of Information

We retain personal and health-related information only for as long as necessary to fulfill the purposes for which it was collected or as required by law and professional regulations.

 

8. Your Rights and Contact Information

You have the right to access, correct, or request deletion of your personal information, or to withdraw consent for communications at any time.

If you have questions or concerns about this Privacy Policy, please contact us:

Santosha Wellness & Beauty
📧 Email: HELLO@SANTOSHABEAUTY.CA
📞 Phone: 250-730-1559
📍 Address: 2975 3RD AVE, PORT ALBERNI, BC, V9Y 2A6

 

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or applicable laws. The updated version will always be available on our website with a revised “Last updated” date.

 

10. External Links

Our website may contain links to other websites or social platforms. Santosha Wellness & Beauty is not responsible for the privacy practices or content of external sites.

 

11. Children’s Privacy

Our services are designed for adults. We do not knowingly collect or store personal information from minors without parental or guardian consent.